FreeScout vs Libredesk: perbandingan

FreeScout vs Libredesk
Fakta	FreeScout	Libredesk
Bahasa	PHP	Go
Lisensi	AGPL-3.0	AGPL-3.0
Bintang	4.6k	3k
Terbaru	1.8.245	v2.8.0
Push terakhir	2026-10-06	2026-10-06
Frekuensi rilis	sekitar 3 hari antar rilis	sekitar 8 hari antar rilis
Kontributor aktif	11 penulis commit di branch default dalam 90 hari terakhir	13+ penulis commit di branch default dalam 90 hari terakhir
Peringatan	tidak ada	tidak ada

Hubungan keduanya

Keduanya menggantikan Zendesk. Alternatif Zendesk →
SebagianFreeScoutShared email inbox with tickets; more features come as modules.
SebagianLibredeskA shared inbox for email, live chat and WhatsApp with SLAs, automation rules, macros and a help center, in a single Go binary.

1.8.2452026-10-03Fixed
1.8.2442026-10-03Added
1.8.2432026-09-27In modules \Storage::disk('local_app') should be used now instead of \Storage::disk('private').
1.8.2422026-09-26Added
1.8.2412026-09-19Added

v2.9.0-rc.82026-09-25WhatsApp inbox - connect a WhatsApp Business number through the Meta Cloud API, with templates.pra-rilis
v2.8.02026-08-22Demo -
v2.7.12026-08-12The create conversation API no longer ignores external_user_id for existing contacts and instead resolves the conversat…
v2.7.02026-08-08Notify action - email a custom subject and message to picked agents or teams when a rule fires.
v2.6.12026-07-31AI-generated and grammar-corrected replies no longer lose hyperlinks, links now survive in the reply box.

tanpa tanda tangan Rilis terbaru, 1.8.245, tidak memiliki tanda tangan yang dapat diverifikasi GitHub.

Memuat laporan keamanan

✓ bertanda tangan Rilis terbaru, v2.8.0, memiliki tanda tangan yang diverifikasi GitHub.

Memuat laporan keamanan