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FreeScout vs Request Tracker

The same facts for both, read from GitHub every night, and the relation a person reviewed.

FreeScoutRequest Tracker
LanguagePHPPerl
LicenceAGPL-3.0GPL-2.0
Stars4.6k1.2k
Latest1.8.245rt-6.0.3
Last push2026-10-062026-10-05
Release cadenceabout 3 days between releasesabout 1 day between releases
Active contributors11 commit authors on the default branch in the last 90 days5 commit authors on the default branch in the last 90 days
Flagsnonenone

How they relate

  • Both replace Zendesk. Alternatives to Zendesk →

    PartialFreeScoutShared email inbox with tickets; more features come as modules.

    PartialRequest TrackerEmail-driven tickets with queues, custom fields, scrips and a self-service portal.