Chatwoot vs Trudesk: perbandingan

Chatwoot vs Trudesk
Fakta	Chatwoot	Trudesk
Bahasa	Ruby	JavaScript
Lisensi	Other	Other
Bintang	38k	1.5k
Terbaru	v4.18.0	v1.2.11
Push terakhir	2026-10-06	2026-05-11
Frekuensi rilis	sekitar 14 hari antar rilis	sekitar 95 hari antar rilis
Kontributor aktif	59+ penulis commit di branch default dalam 90 hari terakhir	0 penulis commit di branch default dalam 90 hari terakhir
Peringatan	tidak ada	tidak ada

Hubungan keduanya

Keduanya menggantikan Zendesk. Alternatif Zendesk →
SebagianChatwootConversations across channels, lighter on ticketing workflows.
SebagianTrudeskTickets from email and a web portal, with groups, teams and SLAs, without chat or phone.

v4.18.02026-09-18Captain assignment, scenario and tool controls, and improved playground testing. [Enterprise]
v4.17.12026-08-27Restored Instagram login and fixed duplicate Facebook messages.
v4.17.02026-08-20Manage Cloud API and Twilio WhatsApp templates in Chatwoot and via API.
v4.16.22026-07-27Captain FAQ suggestion review API and interface.
v4.16.12026-07-23Voice call dashboard and WhatsApp calling fixes.

v1.2.112024-07-24tickets: adds default setting for ticket status and resolves public ticket creation failure
v1.2.102023-11-01mobile: disable mobile view until rewrite (f446c99)
v1.2.92023-07-29mailcheck: crash processing inbound imap email #619 (bb56646)
v1.2.82023-06-22tickets: _(new)_ customized ticket status
v1.3.0-beta12023-06-19This is a pre-release beta version of the next build of Trudesk Community Edition. There will be bugs and broken featur…pra-rilis

tanpa tanda tangan Rilis terbaru, v4.18.0, tidak memiliki tanda tangan yang dapat diverifikasi GitHub.

Memuat laporan keamanan

tanpa tanda tangan Rilis terbaru, v1.2.11, tidak memiliki tanda tangan yang dapat diverifikasi GitHub.

Memuat laporan keamanan