Helpdesk vs Trudesk: perbandingan

Helpdesk vs Trudesk
Fakta	Helpdesk	Trudesk
Bahasa	Vue	JavaScript
Lisensi	AGPL-3.0	Other
Bintang	3.4k	1.5k
Terbaru	v1.30.1	v1.2.11
Push terakhir	2026-10-06	2026-05-11
Frekuensi rilis	sekitar 13 hari antar rilis	sekitar 95 hari antar rilis
Kontributor aktif	6+ penulis commit di branch default dalam 90 hari terakhir	0 penulis commit di branch default dalam 90 hari terakhir
Peringatan	tidak ada	tidak ada

Hubungan keduanya

Keduanya menggantikan Zendesk. Alternatif Zendesk →
SebagianHelpdeskTickets with SLAs, saved replies, assignment rules and a customer portal with a knowledge base, built on the Frappe framework.
SebagianTrudeskTickets from email and a web portal, with groups, teams and SLAs, without chat or phone.

assets-develop2026-10-06Assets for developpra-rilis
v1.30.12026-09-03fix: write portal defaults without saving the whole document (backport #3746) by @mergify[bot] in
v1.30.02026-08-29refactor: agent availability through the document lifecycle (backport #3635) by @mergify[bot] in
v1.29.02026-08-05feat: rtl support (backport #3174)
v1.28.12026-07-23fix: set default portal settings for existing sites (backport #3610) by @mergify[bot] in

v1.2.112024-07-24tickets: adds default setting for ticket status and resolves public ticket creation failure
v1.2.102023-11-01mobile: disable mobile view until rewrite (f446c99)
v1.2.92023-07-29mailcheck: crash processing inbound imap email #619 (bb56646)
v1.2.82023-06-22tickets: _(new)_ customized ticket status
v1.3.0-beta12023-06-19This is a pre-release beta version of the next build of Trudesk Community Edition. There will be bugs and broken featur…pra-rilis

tanpa tanda tangan Rilis terbaru, v1.30.1, tidak memiliki tanda tangan yang dapat diverifikasi GitHub.

Memuat laporan keamanan

tanpa tanda tangan Rilis terbaru, v1.2.11, tidak memiliki tanda tangan yang dapat diverifikasi GitHub.

Memuat laporan keamanan