compare
Chatwoot vs Zammad
The same facts for both, read from GitHub every night, and the relation a person reviewed.
| Fact | Chatwoot | Zammad |
|---|---|---|
| Language | Ruby | Ruby |
| Licence | Other | AGPL-3.0 |
| Stars | 38k | 6k |
| Latest | v4.18.0 | 7.2.1 |
| Last push | 2026-10-06 | 2026-10-06 |
| Release cadence | about 14 days between releases | too few releases |
| Active contributors | 59+ commit authors on the default branch in the last 90 days | 19+ commit authors on the default branch in the last 90 days |
| Flags | none | none |
How they relate
Both replace Zendesk. Alternatives to Zendesk →
PartialChatwootConversations across channels, lighter on ticketing workflows.
Full replacementZammadTickets from email, chat, phone and social channels, with a knowledge base and a Zendesk importer.
Chatwoot
- v4.18.02026-09-18Captain assignment, scenario and tool controls, and improved playground testing. [Enterprise]
- v4.17.12026-08-27Restored Instagram login and fixed duplicate Facebook messages.
- v4.17.02026-08-20Manage Cloud API and Twilio WhatsApp templates in Chatwoot and via API.
- v4.16.22026-07-27Captain FAQ suggestion review API and interface.
- v4.16.12026-07-23Voice call dashboard and WhatsApp calling fixes.
Zammad
This repository publishes tags, not GitHub releases.
Chatwoot
unsigned The latest release, v4.18.0, carries no signature GitHub could verify.
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Zammad
✓ signed The latest release, 7.2.1, carries a signature GitHub verified.
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