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FreeScout vs osTicket

The same facts for both, read from GitHub every night, and the relation a person reviewed.

FreeScoutosTicket
LanguagePHPPHP
LicenceAGPL-3.0GPL-2.0
Stars4.6k4k
Latest1.8.245v1.18.4
Last push2026-10-062026-06-17
Release cadenceabout 3 days between releasesabout 77 days between releases
Active contributors11 commit authors on the default branch in the last 90 days0 commit authors on the default branch in the last 90 days
Flagsnonenone

How they relate

  • Both replace Zendesk. Alternatives to Zendesk →

    PartialFreeScoutShared email inbox with tickets; more features come as modules.

    PartialosTicketEmail and web form tickets with SLAs and a knowledge base, without live chat or phone.