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Libredesk vs Request Tracker
The same facts for both, read from GitHub every night, and the relation a person reviewed.
| Fact | Libredesk | Request Tracker |
|---|---|---|
| Language | Go | Perl |
| Licence | AGPL-3.0 | GPL-2.0 |
| Stars | 3k | 1.2k |
| Latest | v2.8.0 | rt-6.0.3 |
| Last push | 2026-10-06 | 2026-10-05 |
| Release cadence | about 8 days between releases | about 1 day between releases |
| Active contributors | 13+ commit authors on the default branch in the last 90 days | 5 commit authors on the default branch in the last 90 days |
| Flags | none | none |
How they relate
Both replace Zendesk. Alternatives to Zendesk →
PartialLibredeskA shared inbox for email, live chat and WhatsApp with SLAs, automation rules, macros and a help center, in a single Go binary.
PartialRequest TrackerEmail-driven tickets with queues, custom fields, scrips and a self-service portal.
Libredesk
- v2.9.0-rc.82026-09-25WhatsApp inbox - connect a WhatsApp Business number through the Meta Cloud API, with templates.pre-release
- v2.8.02026-08-22Demo -
- v2.7.12026-08-12The create conversation API no longer ignores external_user_id for existing contacts and instead resolves the conversat…
- v2.7.02026-08-08Notify action - email a custom subject and message to picked agents or teams when a rule fires.
- v2.6.12026-07-31AI-generated and grammar-corrected replies no longer lose hyperlinks, links now survive in the reply box.
Libredesk
✓ signed The latest release, v2.8.0, carries a signature GitHub verified.
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Request Tracker
✓ signed The latest release, rt-6.0.3, carries a signature GitHub verified.
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