compare
Chatwoot vs Request Tracker
The same facts for both, read from GitHub every night, and the relation a person reviewed.
| Fact | Chatwoot | Request Tracker |
|---|---|---|
| Language | Ruby | Perl |
| Licence | Other | GPL-2.0 |
| Stars | 38k | 1.2k |
| Latest | v4.18.0 | rt-6.0.3 |
| Last push | 2026-10-06 | 2026-10-05 |
| Release cadence | about 14 days between releases | about 1 day between releases |
| Active contributors | 59+ commit authors on the default branch in the last 90 days | 5 commit authors on the default branch in the last 90 days |
| Flags | none | none |
How they relate
Both replace Zendesk. Alternatives to Zendesk →
PartialChatwootConversations across channels, lighter on ticketing workflows.
PartialRequest TrackerEmail-driven tickets with queues, custom fields, scrips and a self-service portal.
Chatwoot
- v4.18.02026-09-18Captain assignment, scenario and tool controls, and improved playground testing. [Enterprise]
- v4.17.12026-08-27Restored Instagram login and fixed duplicate Facebook messages.
- v4.17.02026-08-20Manage Cloud API and Twilio WhatsApp templates in Chatwoot and via API.
- v4.16.22026-07-27Captain FAQ suggestion review API and interface.
- v4.16.12026-07-23Voice call dashboard and WhatsApp calling fixes.
Chatwoot
unsigned The latest release, v4.18.0, carries no signature GitHub could verify.
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Request Tracker
✓ signed The latest release, rt-6.0.3, carries a signature GitHub verified.
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