compare
Faveo Helpdesk vs Request Tracker
The same facts for both, read from GitHub every night, and the relation a person reviewed.
| Fact | Faveo Helpdesk | Request Tracker |
|---|---|---|
| Language | PHP | Perl |
| Licence | OSL-3.0 | GPL-2.0 |
| Stars | 1.3k | 1.2k |
| Latest | v2.0.3 | rt-6.0.3 |
| Last push | 2026-10-01 | 2026-10-05 |
| Release cadence | about 107 days between releases | about 1 day between releases |
| Active contributors | 2 commit authors on the default branch in the last 90 days | 5 commit authors on the default branch in the last 90 days |
| Flags | none | none |
How they relate
Both replace Zendesk. Alternatives to Zendesk →
PartialFaveo HelpdeskEmail tickets with departments, SLAs and a knowledge base.
PartialRequest TrackerEmail-driven tickets with queues, custom fields, scrips and a self-service portal.
Faveo Helpdesk
Faveo Helpdesk
unsigned The latest release, v2.0.3, carries no signature GitHub could verify.
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Request Tracker
✓ signed The latest release, rt-6.0.3, carries a signature GitHub verified.
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