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Request Tracker vs Trudesk
The same facts for both, read from GitHub every night, and the relation a person reviewed.
| Fact | Request Tracker | Trudesk |
|---|---|---|
| Language | Perl | JavaScript |
| Licence | GPL-2.0 | Other |
| Stars | 1.2k | 1.5k |
| Latest | rt-6.0.3 | v1.2.11 |
| Last push | 2026-10-05 | 2026-05-11 |
| Release cadence | about 1 day between releases | about 95 days between releases |
| Active contributors | 5 commit authors on the default branch in the last 90 days | 0 commit authors on the default branch in the last 90 days |
| Flags | none | none |
How they relate
Both replace Zendesk. Alternatives to Zendesk →
PartialRequest TrackerEmail-driven tickets with queues, custom fields, scrips and a self-service portal.
PartialTrudeskTickets from email and a web portal, with groups, teams and SLAs, without chat or phone.
Request Tracker
Trudesk
- v1.2.112024-07-24tickets: adds default setting for ticket status and resolves public ticket creation failure
- v1.2.102023-11-01mobile: disable mobile view until rewrite (f446c99)
- v1.2.92023-07-29mailcheck: crash processing inbound imap email #619 (bb56646)
- v1.2.82023-06-22tickets: _(new)_ customized ticket status
- v1.3.0-beta12023-06-19This is a pre-release beta version of the next build of Trudesk Community Edition. There will be bugs and broken featur…pre-release
Request Tracker
✓ signed The latest release, rt-6.0.3, carries a signature GitHub verified.
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Trudesk
unsigned The latest release, v1.2.11, carries no signature GitHub could verify.
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