compare
Request Tracker vs Zammad
The same facts for both, read from GitHub every night, and the relation a person reviewed.
| Fact | Request Tracker | Zammad |
|---|---|---|
| Language | Perl | Ruby |
| Licence | GPL-2.0 | AGPL-3.0 |
| Stars | 1.2k | 6k |
| Latest | rt-6.0.3 | 7.2.1 |
| Last push | 2026-10-05 | 2026-10-06 |
| Release cadence | about 1 day between releases | too few releases |
| Active contributors | 5 commit authors on the default branch in the last 90 days | 19+ commit authors on the default branch in the last 90 days |
| Flags | none | none |
How they relate
Both replace Zendesk. Alternatives to Zendesk →
PartialRequest TrackerEmail-driven tickets with queues, custom fields, scrips and a self-service portal.
Full replacementZammadTickets from email, chat, phone and social channels, with a knowledge base and a Zendesk importer.
Request Tracker
✓ signed The latest release, rt-6.0.3, carries a signature GitHub verified.
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Zammad
✓ signed The latest release, 7.2.1, carries a signature GitHub verified.
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