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Helpdesk vs osTicket

The same facts for both, read from GitHub every night, and the relation a person reviewed.

HelpdeskosTicket
LanguageVuePHP
LicenceAGPL-3.0GPL-2.0
Stars3.4k4k
Latestv1.30.1v1.18.4
Last push2026-10-062026-06-17
Release cadenceabout 13 days between releasesabout 77 days between releases
Active contributors6+ commit authors on the default branch in the last 90 days0 commit authors on the default branch in the last 90 days
Flagsnonenone

How they relate

  • Both replace Freshdesk. Alternatives to Freshdesk →

    PartialHelpdeskTickets with SLAs, agent teams and a self-service knowledge base.

    PartialosTicketEmail and web form tickets with SLAs and a knowledge base, without live chat or phone.

  • Both replace Zendesk. Alternatives to Zendesk →

    PartialHelpdeskTickets with SLAs, saved replies, assignment rules and a customer portal with a knowledge base, built on the Frappe framework.

    PartialosTicketEmail and web form tickets with SLAs and a knowledge base, without live chat or phone.