Zammad is a web based open source helpdesk/customer support system.
Ticketing across channels, with a Freshdesk importer.
alternatives to
Freshdesk
Hosted customer support ticketing. A closed product from Freshworks.
Side by side
| Tool | Fit | Stars | Licence | Terms | Self-hosted | Language | Latest | Last push |
|---|---|---|---|---|---|---|---|---|
| Zammad | Full replacement | 6k | AGPL-3.0 | Open source | Yes | Ruby | 7.2.1 | 2026-10-06 |
| UVdesk | Partial | 20k | OSL-3.0 | Not checked | Yes | CSS | v1.1.8 | 2026-10-05 |
| osTicket | Partial | 4k | GPL-2.0 | Open source | Yes | PHP | v1.18.4 | 2026-06-17 |
| Helpdesk | Partial | 3.4k | AGPL-3.0 | Open source | Yes | Vue | v1.30.1 | 2026-10-06 |
| Libredesk | Partial | 3k | AGPL-3.0 | Open source | Yes | Go | v2.8.0 | 2026-10-06 |
Every alternative
5 alternatives
UVdesk Open Source Community Helpdesk is a comprehensive ticketing support system designed for everyone, offering robust features to streamline customer support and collaboration.
Email ticketing with a customer portal and automation rules.
The osTicket open source ticketing system official project repository, for versions 1.8 and later
Email and web form tickets with SLAs and a knowledge base, without live chat or phone.
Modern, Streamlined, Free and Open Source Customer Service Software
Tickets with SLAs, agent teams and a self-service knowledge base.
Open-source, self-hosted customer support desk in a single binary. A lightweight alternative to Intercom, Zendesk, Chatwoot.
Email and chat conversations with teams, SLAs, CSAT ratings and a knowledge base.
Head to head
About Freshdesk
- Vendor
- Freshworks