compare
Helpdesk vs Request Tracker
The same facts for both, read from GitHub every night, and the relation a person reviewed.
| Fact | Helpdesk | Request Tracker |
|---|---|---|
| Language | Vue | Perl |
| Licence | AGPL-3.0 | GPL-2.0 |
| Stars | 3.4k | 1.2k |
| Latest | v1.30.1 | rt-6.0.3 |
| Last push | 2026-10-06 | 2026-10-05 |
| Release cadence | about 13 days between releases | about 1 day between releases |
| Active contributors | 6+ commit authors on the default branch in the last 90 days | 5 commit authors on the default branch in the last 90 days |
| Flags | none | none |
How they relate
Both replace Zendesk. Alternatives to Zendesk →
PartialHelpdeskTickets with SLAs, saved replies, assignment rules and a customer portal with a knowledge base, built on the Frappe framework.
PartialRequest TrackerEmail-driven tickets with queues, custom fields, scrips and a self-service portal.
Helpdesk
- assets-develop2026-10-06Assets for developpre-release
- v1.30.12026-09-03fix: write portal defaults without saving the whole document (backport #3746) by @mergify[bot] in
- v1.30.02026-08-29refactor: agent availability through the document lifecycle (backport #3635) by @mergify[bot] in
- v1.29.02026-08-05feat: rtl support (backport #3174)
- v1.28.12026-07-23fix: set default portal settings for existing sites (backport #3610) by @mergify[bot] in
Helpdesk
unsigned The latest release, v1.30.1, carries no signature GitHub could verify.
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Request Tracker
✓ signed The latest release, rt-6.0.3, carries a signature GitHub verified.
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