Chatwoot vs Helpdesk: perbandingan

Chatwoot vs Helpdesk
Fakta	Chatwoot	Helpdesk
Bahasa	Ruby	Vue
Lisensi	Other	AGPL-3.0
Bintang	38k	3.4k
Terbaru	v4.18.0	v1.30.1
Push terakhir	2026-10-06	2026-10-06
Frekuensi rilis	sekitar 14 hari antar rilis	sekitar 13 hari antar rilis
Kontributor aktif	59+ penulis commit di branch default dalam 90 hari terakhir	6+ penulis commit di branch default dalam 90 hari terakhir
Peringatan	tidak ada	tidak ada

Hubungan keduanya

Keduanya menggantikan Zendesk. Alternatif Zendesk →
SebagianChatwootConversations across channels, lighter on ticketing workflows.
SebagianHelpdeskTickets with SLAs, saved replies, assignment rules and a customer portal with a knowledge base, built on the Frappe framework.

v4.18.02026-09-18Captain assignment, scenario and tool controls, and improved playground testing. [Enterprise]
v4.17.12026-08-27Restored Instagram login and fixed duplicate Facebook messages.
v4.17.02026-08-20Manage Cloud API and Twilio WhatsApp templates in Chatwoot and via API.
v4.16.22026-07-27Captain FAQ suggestion review API and interface.
v4.16.12026-07-23Voice call dashboard and WhatsApp calling fixes.

assets-develop2026-10-06Assets for developpra-rilis
v1.30.12026-09-03fix: write portal defaults without saving the whole document (backport #3746) by @mergify[bot] in
v1.30.02026-08-29refactor: agent availability through the document lifecycle (backport #3635) by @mergify[bot] in
v1.29.02026-08-05feat: rtl support (backport #3174)
v1.28.12026-07-23fix: set default portal settings for existing sites (backport #3610) by @mergify[bot] in

tanpa tanda tangan Rilis terbaru, v4.18.0, tidak memiliki tanda tangan yang dapat diverifikasi GitHub.

Memuat laporan keamanan

tanpa tanda tangan Rilis terbaru, v1.30.1, tidak memiliki tanda tangan yang dapat diverifikasi GitHub.

Memuat laporan keamanan