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Chatwoot vs Helpdesk

The same facts for both, read from GitHub every night, and the relation a person reviewed.

ChatwootHelpdesk
LanguageRubyVue
LicenceOtherAGPL-3.0
Stars38k3.4k
Latestv4.18.0v1.30.1
Last push2026-10-062026-10-06
Release cadenceabout 14 days between releasesabout 13 days between releases
Active contributors59+ commit authors on the default branch in the last 90 days6+ commit authors on the default branch in the last 90 days
Flagsnonenone

How they relate

  • Both replace Zendesk. Alternatives to Zendesk →

    PartialChatwootConversations across channels, lighter on ticketing workflows.

    PartialHelpdeskTickets with SLAs, saved replies, assignment rules and a customer portal with a knowledge base, built on the Frappe framework.