compare
Helpdesk vs Libredesk
The same facts for both, read from GitHub every night, and the relation a person reviewed.
| Fact | Helpdesk | Libredesk |
|---|---|---|
| Language | Vue | Go |
| Licence | AGPL-3.0 | AGPL-3.0 |
| Stars | 3.4k | 3k |
| Latest | v1.30.1 | v2.8.0 |
| Last push | 2026-10-06 | 2026-10-06 |
| Release cadence | about 13 days between releases | about 8 days between releases |
| Active contributors | 6+ commit authors on the default branch in the last 90 days | 13+ commit authors on the default branch in the last 90 days |
| Flags | none | none |
How they relate
Both replace Freshdesk. Alternatives to Freshdesk →
PartialHelpdeskTickets with SLAs, agent teams and a self-service knowledge base.
PartialLibredeskEmail and chat conversations with teams, SLAs, CSAT ratings and a knowledge base.
Both replace Zendesk. Alternatives to Zendesk →
PartialHelpdeskTickets with SLAs, saved replies, assignment rules and a customer portal with a knowledge base, built on the Frappe framework.
PartialLibredeskA shared inbox for email, live chat and WhatsApp with SLAs, automation rules, macros and a help center, in a single Go binary.
Helpdesk
- assets-develop2026-10-06Assets for developpre-release
- v1.30.12026-09-03fix: write portal defaults without saving the whole document (backport #3746) by @mergify[bot] in
- v1.30.02026-08-29refactor: agent availability through the document lifecycle (backport #3635) by @mergify[bot] in
- v1.29.02026-08-05feat: rtl support (backport #3174)
- v1.28.12026-07-23fix: set default portal settings for existing sites (backport #3610) by @mergify[bot] in
Libredesk
- v2.9.0-rc.82026-09-25WhatsApp inbox - connect a WhatsApp Business number through the Meta Cloud API, with templates.pre-release
- v2.8.02026-08-22Demo -
- v2.7.12026-08-12The create conversation API no longer ignores external_user_id for existing contacts and instead resolves the conversat…
- v2.7.02026-08-08Notify action - email a custom subject and message to picked agents or teams when a rule fires.
- v2.6.12026-07-31AI-generated and grammar-corrected replies no longer lose hyperlinks, links now survive in the reply box.
Helpdesk
unsigned The latest release, v1.30.1, carries no signature GitHub could verify.
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Libredesk
✓ signed The latest release, v2.8.0, carries a signature GitHub verified.
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