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Helpdesk vs Zammad

The same facts for both, read from GitHub every night, and the relation a person reviewed.

HelpdeskZammad
LanguageVueRuby
LicenceAGPL-3.0AGPL-3.0
Stars3.4k6k
Latestv1.30.17.2.1
Last push2026-10-062026-10-06
Release cadenceabout 13 days between releasestoo few releases
Active contributors6+ commit authors on the default branch in the last 90 days19+ commit authors on the default branch in the last 90 days
Flagsnonenone

How they relate

  • Both replace Freshdesk. Alternatives to Freshdesk →

    PartialHelpdeskTickets with SLAs, agent teams and a self-service knowledge base.

    Full replacementZammadTicketing across channels, with a Freshdesk importer.

  • Both replace Zendesk. Alternatives to Zendesk →

    PartialHelpdeskTickets with SLAs, saved replies, assignment rules and a customer portal with a knowledge base, built on the Frappe framework.

    Full replacementZammadTickets from email, chat, phone and social channels, with a knowledge base and a Zendesk importer.